The Insurance Company Claim Hotline Numbers are at the bottom of this page,

but please read the Claims general information first before you call.

Claims general information

A claim should be notified to your Insurer or Broker as soon as possible after it has occurred. If you are a person who is authorised to make a claim (see below), please telephone the Insurer's Claim Hotline number listed below. If it is not listed, or you need assistance please Contact us

With property damage claims, because it is not your money that you are spending to repair the damage, you first need to refer the claim to the Insurer. The Insurer will often pay the repairer direct, so you don't have to wait to get your payment reimbursed.

The only reason that you would undertake immediate repairs would be - if by not doing something straight away, the damage gets worse. Generally if you spend a few hundred dollars on emergency repairs to prevent further damage this will be accepted by the Insurer.

It is not a good idea to commence cleaning up the damaged property until the assessor has inspected it, unless it is essential for access, for hygiene, or it is causing more damage. Don't dispose of damaged property before it has been inspected, unless your Insurer agrees to this. With smelly, wet or burnt items, you could move the items to a more suitable area such as to your garage, patio, shed or outside under a tarpaulin, etc.

If you have a vehicle claim while out on the road, please give your registration number to the claims staff and they can probably use it to find out your policy number and then assist you with processing your claim.

To be able to submit a General insurance claim you will need to be either –

1. an insured person named on the policy,
2. a director of the Company that is named on the policy, or
3. a person who has previously been advised to the Insurer or Broker who is an Authorised Person. This could be a Manager, a Body Corporate Secretary, a spouse or any other person that the named Insured has authorised. If the Insured is with you when you ring, they can verbally advise the claims officer that they can deal with you, or they can ring up Claims themselves and authorise you.

To be able to submit a Life insurance claim you will need to be either –

1. a policy owner for Ordinary Life insurance, Trauma Insurance and Income Protection Insurance,
2. the insured for policies owned by a Superannuation Trustee, or
3. an Executor of an Estate or other party entitled by law

Before you call to put in a claim, make sure that you have something to write on with you to take down the claim officer's name, the claim number when it is allocated, and any fax numbers or addresses for documents to be sent to.

It is critical that you do not lose the claim number, and that every single email or each page you post or fax to Claims has the claim number on it. There are hundreds of emails and pages of documents sent to them every day, so please take care that yours end up in the correct file. If you are unhappy or confused with your experiences with a claim please Contact us for assistance. 

Insurance Company Claim Hotline Numbers for General Insurance policies.

Life Insurance, Income Protection, or Trauma Insurance claims

Please contact the insurance company direct as per their telephone number noted in their Product Disclosure Statement to lodge your claim, or Contact us